Browse our cottages, choose your dates, and follow the simple steps to book online. You'll receive instant confirmation once payment is made. Click here for a Step-by-step process.

Yes, call us and we’ll help you book over the phone if you prefer not to use the website.

No — you can book as a guest with just your email address. After booking you can use the “Manage my booking” link in your confirmation email to view your booking, pay your balance and update your details.

We recommend booking 3–6 months in advance, especially for school holidays or popular cottages.

Yes, many properties allow short stays, particularly outside peak season. Minimum nights apply.

Yes, Properties with last-minute availability can be booked online up to the day of arrival, depending on owner approval.

Yes, you can make separate bookings for each property or contact us to help coordinate group bookings.

Yes! Enter their details at booking or contact us to arrange a surprise or gift voucher.

Yes, international guests are very welcome. Our online booking system accepts overseas payments.

No — for safety and insurance reasons your party must not exceed the property's stated capacity, including children. If your party size changes, please contact us before arrival.

Absolutely — call us on 01182 300750 or email us and we'll be happy to help you find the perfect cottage for your dates, party size and wishes.

Prices include the property rental, linen, towels (unless stated otherwise), cleaning, and utilities. Some extras may carry a small charge.

Yes, unless otherwise stated. Most of our cottages include fresh linen, towels, and a professional clean between stays.

All mandatory charges are shown upfront. Optional extras (like dog fees or travel cots) are clearly listed before checkout.

If your arrival is more than six weeks away, you can secure most bookings with a deposit (typically 30% — the exact amount is shown before you confirm). The remaining balance is due six weeks before arrival. For stays starting sooner, full payment is taken at the time of booking.

The balance is usually due 6 weeks before arrival (shown on your booking confirmation). We’ll email you a reminder with a secure payment link when it’s time to pay — no account or login needed.

We’ll email you a reminder with a secure payment link before your balance is due — just click and pay by card, no login needed. You can also call us to pay over the phone. Once paid, you’ll receive an updated confirmation by email.

Some properties require a security deposit, which is held securely and refunded after your stay if no damage is reported.

Yes! Gift vouchers are available — contact us to arrange one. If you have a voucher or promotional code, enter it in the voucher code box at checkout and your discount is applied instantly. Sign up to our newsletter for current offers.

Most properties are not VAT registered. However, if the owner is VAT registered, we can issue a VAT invoice upon request. Please let us know at the time of booking if you require one.

Yes, some properties offer discounts for longer stays or off-peak breaks, and we regularly share special offers and discount codes in our newsletter. Sign up on our website, or contact us and we'll happily check what's available for your dates.

You may spot some of our cottages elsewhere, but booking directly with us always gives you the best available rate — no third-party service fees, and you deal directly with our local team from booking to checkout.

Yes, but it depends on the property's cancellation policy. Contact us as early as possible to discuss your options.

We’ll always do our best to help. Refunds or date changes depend on the property’s cancellation policy, so contact us as soon as you can. For peace of mind we recommend adding Cancellation Cover when you book — see “What is Cancellation Cover?” below.

Cancellation Cover is optional protection you can add when booking. If the unexpected happens and you have to cancel, it can protect what you’ve paid — the cost and full terms are shown when you select it at checkout. Note it’s payable at the time of booking and can’t be added later.

We’ll notify you immediately and help you find a similar alternative or refund you fully based on the scenario.

If the dates are available, we’ll gladly extend your booking—just let us know as soon as possible.

You’ll receive your booking confirmation by email as soon as your booking is placed — whether you pay in full or secure it with a deposit. Your arrival details (directions, key collection and check-in instructions) are sent automatically by email closer to your stay.

Shortly before your stay we’ll email you a secure pre-check-in link. It takes a couple of minutes — confirm your contact details, party and approximate arrival time so the property is ready for you and your arrival instructions reach the right place. If anything changes before you travel, just let us know.

Your arrival information — including key collection instructions, directions to the property, and check-in details — is sent automatically by email before your stay. Click here for More details.

Check your junk/spam folder first. If it’s not there, contact us and we’ll resend it straight away.

Yes — we can add an additional email address (for example a partner’s) so booking emails reach you both, and an alternative phone number for arrival-day contact. Just ask when booking or contact us any time before your stay.

Arrival instructions will cover late check-ins. Most cottages have key safes, so arriving late is usually fine.

Check-in and out times are fixed to allow for cleaning, but we’ll try to help if you have a special request.

This depends on the property and the cleaning schedule. Please ask in advance and we’ll do our best to help. For more details, check here.

Fixed changeovers mean set arrival days; flexible allows more choice. Filter this when searching.

Arrival instructions include emergency contact numbers. You can also call us if you need urgent help.

If something is broken or missing when you arrive, please contact us or the housekeeper immediately. We’ll work quickly to resolve the issue. Some properties require a security (damage) deposit, which is refundable as long as there’s no damage during your stay. If something is found to be missing or damaged, the owner may deduct the cost from your deposit.

If you accidentally break something during your stay, please call the number listed in your arrival instructions as soon as possible. This helps the owner arrange a replacement quickly. Please be aware that any damage costs may be deducted from your security (damage) deposit, if applicable.

Most of our cottages have WiFi, and where we've measured the connection the WiFi speed is shown on the property page. Mobile signal can vary in rural Exmoor, so check the listing or contact us if staying connected is important for your trip.

Rural Exmoor can occasionally experience short outages. Your arrival information includes the right contact numbers — let us or the housekeeper know and we'll help get things back up and running as quickly as possible.

Yes, many properties provide these if requested in advance. Check the listing or contact us to arrange.

We recommend bringing your own. Most properties provide basics, but supplies vary by cottage.

Yes, all cottages are professionally cleaned between guests, with high standards of hygiene.

Check-out is usually by 10 am. Please leave the property tidy and return keys as instructed.

Yes, our website lets you filter by features like open fires, sea views, hot tubs, and more.

Most of our cottages include private parking, and the property page lists the parking arrangements for each cottage. In some villages parking is on-street or in a nearby car park — check the listing or ask us if you're unsure.

Yes. We offer many family-friendly cottages, some with enclosed gardens, highchairs, and games.

Absolutely! Many of our cottages welcome dogs—just use the “dog-friendly” filter when searching.

Use the “accessible” filter when searching or check the property description for step-free access and ground-floor bedrooms.

Our cottages are non-smoking indoors. Some have outdoor areas where smoking may be permitted — please check the property description or ask us before you book.

Yes, we do! Use the filters or search terms like “hot tub” to find them easily.

Use filters like “near beach” or “near walking routes” or check the map view on our website.

Yes, use the EV charging filter or check individual property descriptions for availability.

Look for properties with central heating or log burners. Many are open year-round and cosy in winter.

Yes, most listings include a map. For privacy, exact details are shared after booking.

We describe property layouts clearly. Many semi-detached properties have private gardens and separate entrances.

Yes, we work closely with all owners and many properties are visited to ensure standards are met.

Most property pages include a reviews section with feedback from previous guests. If you'd like more detail about a particular cottage, contact us and we'll happily share recent guest feedback.

Yes, we have larger properties perfect for retreats. Let us know your needs and we’ll recommend suitable options.

Exmoor offers a range of activities including walking, horse riding, safaris, and sightseeing in picturesque villages.

Yes, our blog provides information on things to do, places to eat, and events happening in Exmoor.

Yes — sign up to our newsletter for new cottages and special offers, or follow us on Facebook and Instagram, where every new property is announced.